Terms & conditions

Arrival & departure

  • Your holiday home will be available from 14:00 onwards.
  • We kindly ask that you vacate your room by 10:00 on your day of departure.
  • Please let us know if you will be arriving after 19:00.

Children's discounts

Children's discounts will be deducted in percentages from the daily rate.

  • 0 to 6.9 years: 100%
  • 7 to 14.9 years: -50%
  • 15 to 17.9 years: -20%

Adults using a 3rd or 4th bed: -10% discount

Dogs

We are happy to welcome your dog on prior arrangement, but we kindly ask you to understand that we do not permit dogs to enter the sauna and pool area, as well as the dining areas.

Price (without food) per day: €9

Cancellation terms

According to the Austrian Hotel Regulations, we must charge the following fees in the event of a cancellation:

  • 3 months to 1 month prior to arrival: 40% of the total price
  • up to 1 week prior to arrival: 70% of the total price
  • during the last week before arrival: 90% of the total price
  • in the case of an early departure we must charge the total price

Travel insurance

What if something comes up? Or something happens during your holiday? We are happy to offer you travel cancellation insurance for a carefree holiday. Just ask us about it when making your reservation

Hotel cancellation (PDF)

Payments

Cash, ATM card, Visa, Euro Card

Deposit

To confirm your booking, we ask for a deposit of €100 per room via bank transfer to our account at the Raika Walchsee, A-6344 Walchsee.

IBAN: AT91 3635 8000 0342 0155
BIC: RZTIAT22358

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